As a cabinetmaker and woodworker, I send you kudos on your system, the communication that we've had, the quality of the product. It's a pretty simple kit that arrived and it installs just about as easily as your website suggests. On a personal level, it's really cool to make connections with other people that have the same sense of pride in their work. This stuff is as much about service as it is product.

The guys just left and the pergola looks great! Thanks so much! ... The guys were great and everything looks super!

Max, I like those screws you use, haven't seen them in Home Depot. I will upload a picture of the pergola with me resting underneath. It went together really well and things just dropped in - I kept expecting something to go wrong, but it fit together well from start to finish. Thanks for a quality product!

Chari, Thanks so much for working with us yesterday! My father dropped the chairs off to our home in Ri yesterday, and this morning we sat out there drinking our coffee discussing future home projects. Just wanted to share a photo of the chairs on our porch. While our porch is not quite completed, lattice, some garden work etc, the products we bought make our home that much nicer of a place to be and relax! Thanks again and have a happy Memorial Day!!

Hello Max and Matt, I ordered a pergola from you in 2013 and have been just delighted with it. Looks great and is very easy to maintain with an annual pressure wash. See the enclosed pic of the pergola in the 'Low Garden.'

Hi Matt I just wanted to tell you how happy we are with the pavilion. The installers you sent today were wonderful. They did a fantastic job. It truly looks amazing! It's exactly what we wanted and we are so impressed with the quality of the structure. Thank you for the attention you gave to our project. It was a pleasure doing business with you. Thank you.

Max I want to thank you for the promptness with which you handled this problem. The way you have handled this speaks volumes about the quaility of your company. I would not hesitate doing business with you again. Thanks again.

Max, Thank you, we are very happy with the pergola!! It looks great and the size and height are perfect, like you said. My husband and father-in-law built this entirely in the rain. It was a lot of fun for us to watch and hold umbrellas for them. They did a great job and even finished in a day and a half. Then a few days later, an extremely bad storm hit with nearby tornadoes and major tree damage and fallen trees throughout our entire town. The pergola remained intact, so we know that structurally it is good too. Well it is finally sunny again, so we could finally see how the sunlight filters in on the patio. The pergola really makes the patio an inviting place to be. Looking forward to many great times in our new outdoor area. Thanks again!

I set this up by myself in two days (using sawhorses to brace the uprights) and although I'm reasonably handy, I'm no carpenter! All in all it was an excellent experience and my hat's off to you for being able to construct and ship such a good kit. Even considering the shipping costs, there is no way we could have purchased lumber and paid people to construct something like this for the same money. We're considering doing another identical unit in the opposite corner of our courtyard. Well done. And good luck in this economy!