The construction went flawlessly. Everything fit together perfectly, we didn't have to "tap" one purlin or rafter into place, they just seemed to fit. Thank you for all the help and instruction. We absolutely love, love, love it. It seems to fit perfectly on our patio and I know that we will enjoy it for many years to come. We would do this again in a heartbeat! I'm sending you pictures of the process and the finished product.

Max, Thought you'd like to see the finished product. We are extremely pleased with our new pergola, and enjoy it almost every evening. Thank you, and have yourself a great rest of the summer!

Hi Chris, We love the pergola and all our neighbors think it is great. The Baims next door are seriously considering doing one next year. Thanks so much for all your help. Pat

Hello Max, It took awhile but here are some pictures of the beautiful pergola. When were done with the project I would like to send you a better picture. I was great working with you & I’ll e-mail you when it is complete. Thank You.

My friend Max you amaze me, a busy business owner reaching out to one customer and providing service. That is not common any longer in this country. This is why US production facilities are far and few between and most going over seas, because someone forgot to pay attention to details. Your attention to detail is unwavering. You are a fine American and the team that works at Baldwin I believe can not be matched. A business is only as strong and passionate at its leader. Hats off once again to you and your wonderful conscientious team. First off please let me know my balance for this amazing piece of art that sits behind my home called pergola. Also would like to investigate the sunshade system for big pergola. Thank you again and again. Happy wife happy life. Peace.

I set this up by myself in two days (using sawhorses to brace the uprights) and although I'm reasonably handy, I'm no carpenter! All in all it was an excellent experience and my hat's off to you for being able to construct and ship such a good kit. Even considering the shipping costs, there is no way we could have purchased lumber and paid people to construct something like this for the same money. We're considering doing another identical unit in the opposite corner of our courtyard. Well done. And good luck in this economy!

Thank you my friend, we just got done with the big pergola, it took longer to run the wires than it did to put the pergola together. It is freakin sweet Max, oh and by the way Deana Martin, Dean's daughter lives next door. We did a three story add on for them but she said it looks spectacular. Thanks again Max, I'll be sending some pics.

Max, I wanted to drop you a line on the pergola. I have received nothing but rave reviews on this "magnificent structure". All of our expectations have been meet and exceeded - your shop has done a great job. We are celebrating an engagement and it will get a lot of usage during that party. Thanks again for your commitment on getting it here as you promised. We will look forward to many years of enjoyment.

I am very happy with your product and now know where to go when I need a pergola. It was a pleasure speaking with you and I wish you much success with your growing business.