The construction went flawlessly. Everything fit together perfectly, we didn't have to "tap" one purlin or rafter into place, they just seemed to fit. Thank you for all the help and instruction. We absolutely love, love, love it. It seems to fit perfectly on our patio and I know that we will enjoy it for many years to come. We would do this again in a heartbeat! I'm sending you pictures of the process and the finished product.

The Pergola is GREAT! What a difference it makes to the house ... inside and out. The height (for this sized Pergola) seems like it is matched up perfectly. The effect is a room outside the house. Let's see how many 'Wow's' we get Friday night. You should have left some of your business cards. My daughter (Sarah) loved the butterfly joint!

You had asked me to send you some photos and I'm just getting around to it. Installation was smooth and we weren't missing any pieces. Good instructions. We love it. I installed rope lighting and it really pops at night.

Before I made my purchase decision, I did get a quote from a local, highly-regarded pergola constructor. Baldwin's price was lower, and from what I've seen, I think the quality is higher. In summary, I'm pleased with how the pergola came out, and satisfied that I choose Baldwin as my supplier.

The pergola is up and looks great. You made this task so easy, we really reaped the benefit of your experience. I will send you a photo. Thanks for all your help.

You guys are awesome. Very impressed with the product so far: quality, thoughtfulness, engineering, form and fit and everything. Thank you so much again for taking care of the shipping issue for me - it really speaks volumes to your business integrity.

Finished pergola is beautiful. Neighbors have commented very positively. View of yard from inside the pergola is difficult to describe. Can 'look through' the pergola lattices, but also 'look' out the 'windows' onto the garden. Very three-dimensional experience. One neighbor said that if he lived in our house, he would sit and read every day in the pergola.

here is nowhere to buy wooden outdoor furniture of the same quality and for the same price. Nowhere! I own at least 8 pieces of Baldwin lawn furniture: two picnic tables with benches, a loveseat, two gorgeous adirondack chairs and a couple of other misc. tables and chairs by the pool. This furniture is so sturdy and dependable - and the design is fabulous! Check out their website, or sit in the furniture in person at North Cove Outfitters in Old Saybrook or at Baldwin in Middletown. You will be 100% sold. Our pieces have weathered wonderfully, and we leave them out year round. In the spring we pull them into the driveway one day and give them a good wash and put a quick restain on them. This is MINIMAL work, I assure you. And the furniture receives compliments from our guests year after year. This is a great family company with a great product. GREAT!

I had been working with Diane on having some custom draperies made for our tropical patio covers which are called Palapas. She made one set last summer, and we liked them so much we had another set made this summer. They turned out quite nice and I thought you might want to see some of the pictures I took. I was so glad to have found your website on the internet. We can now actually use our outside table to eat dinner. Prior to having our draperies we had the setting sun right in our eyes. Thank you for the awesome product! Diane does really great work!